Frequently Asked Questions
Yes! We provide free shipping on orders over $150 (US only).
Most orders are shipped locally from one of our production facilities located in US, Canada, UK, Spain and Australia.
Orders will usually be processed within 2 – 3 business days of ordering and delivered within 5 – 10 business days. Please note that we don’t ship on weekends.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
Yes, we do ship to P.O Boxes
Once your order is on the way, tracking numbers will be automatically sent to you via the email provided in our system.
If you don’t receive a shipping confirmation email within 10 business days of placing your order, please check your spam folder. If you are still not able to locate your tracking information, please email [email protected] and our support team will get back to you right away.
We can change or update your shipping address within 24~48 hours after the order has been placed.
RETURNS AND EXCHANGES
Because our products are made-to-order, it will only quality for return, replacement or exchange if the item is:
- Different from the description or sample shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
In the rare case, your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin:
- 1. Take a few photos clearly showing the issue with the canvas, along with photos of front and back of the canvas, and the box it was shipped in (if the box was also damaged).
- 2. Email us with the subject line “Return: Damaged or Defective item with your order #” with the photos at [email protected] and our staff will respond to you within 24 hours.
• Premium Canvas is wrapped around the solid wood frame.
• This canvas gallery wrap has vibrant and rich colors!
• Pigment-based inks for exception fade resistance.
• Printed on a premium quality cotton canvas material.
• Our canvas prints are guaranteed to look fabulous for years to come.
• Printed on durable coated canvas, arrives ready to hang.
• All of our Canvases are custom-made-to-order and handcrafted to the highest quality standards.
• Your satisfaction is 100% guaranteed- please contact us about any problems.
100% MADE IN USA
Small – 11×14 inches = 27.9 x 35.6 centimeters
Medium – 16×20 inches = 40.6 x 50.8 centimeters
Large – 20×24 inches = 50.8 x 61 centimeters
X-Large – 24×30 inches = 61 x 76.2 centimeters
XX-Large – 30×40 inches = 76.2 x 101.6 centimeters
We accept Visa, Mastercard, American Express, Discover and PayPal
- Email: [email protected]
- Email us : [email protected]
- Call us: +441 145 512 059
- Our Facebook Page: https://www.facebook.com/bestrusticwindowprints
- Monday – Friday, 10am – 5 pm Eastern Time
We currently ship with the following global shipping partners: FedEx, USPS, UPS, DHL, Canada Post, Royal Mail, Aramex, Australia Post and GLS.