Frequently Asked Questions
We are committed to our customers and want you to be happy with your experience. We have found that most customer questions can be answered from the list below. If you require further assistance, please contac email at [email protected] , our support staff responds within 24 hours
Shipping Policy
Yes! We provide free shipping on orders over $150 (US only).
Most orders are shipped locally from one of our production facilities located in US, Canada, UK, Spain and Australia.
Orders will usually be processed within 2 – 3 business days of ordering and delivered within 5 – 10 business days. Please note that we don’t ship on weekends.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
Yes, we do ship to P.O Boxes
Once your order is on the way, tracking numbers will be automatically sent to you via the email provided in our system.
If you don’t receive a shipping confirmation email within 10 business days of placing your order, please check your spam folder. If you are still not able to locate your tracking information, please email [email protected] and our support team will get back to you right away.
We can change or update your shipping address within 24~48 hours after the order has been placed.
Returns and Exchanges
If you are unsatisfied with your purchase, you have 14 calendar days from the delivery date to initiate a return for any undamaged products. Once your return is approved, simply ship it back to us within an additional 14 days from approval date for a refund, store credit or an exchange.
Items must be returned in their original condition, using original packaging they were delivered in. Items that show damage due to use will not be accepted. Items that arrive damaged due to improper packaging will not be accepted.
All international returns or exchanges (outside of Canada and US) must be returned to our US returns facility within 14 days from the return approval date. We do not provide prepaid shipping labels or packing material to send product(s) back to us.
To initiate your return please send email us directly at [email protected] submit your return or exchange request.
To initiate your return please send email us directly at [email protected] to submit your return or exchange request within 14 calendar days of receiving the item. Once your return is approved, we will provide you with return instructions to our US or Canadian returns facility. All international returns or exchanges (outside of Canada and US) must be returned to our US returns facility within 14 days from the return approval date.
We do not provide prepaid shipping labels or packing material to send product(s) back to us. We highly recommend shipping the product(s) back to us using a trackable method via FedEx, UPS, USPS, or Canada Post.
In the rare case your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin:
- Take a few photos clearly showing the issue with the canvas, along with photos of the front and back of the canvas, and the box it was shipped in (if the box was also damaged).
- Visit Best Canvas Wall Art and fill out the form at the bottom of the page. Please include your full name and order number as it appears on your order confirmation email.
- Upload the photos and provide a brief summary of the issue. Submit the form, and our support staff will respond to you within 24 hours.
Upload the photos and provide a brief summary of the issue. Submit the form, and our support staff will respond to you within 24 hours.
Please allow up to 48 hours from the date we receive you return for processing before your refund, store credit, or exchange is issued. Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.
Product Information
Best Canvas Wall Art art is 100% safeguarded against dust, scratches, UV rays, and environmental hazards that normally fade or warp artwork over time. Our materials are 100% ethically made and environmentally safe, guaranteed. All canvases are shipped assembled (stretched over a wooden frame) with pre-installed hanging hardware and ready to hang right out of the box.
Standard canvas size/dimension (portrait):
- Small – 12 x 16 inches = 30.48 x 40.64 centimeters
- Medium – 18 x 24 inches = 45.72 x 60.96 centimeters
- Large – 30 x 40 inches = 76.2 x 101.6 centimeters
- X-Large – 40 x 60 inches = 101.6 x 152.4 centimeters
Standard canvas size/dimension (landscape):
- Small – 16 x 12 inches = 40.64 x 30.48 centimeters
- Medium – 24 x 18 inches = 60.96 x 45.72 centimeters
- Large – 40 x 30 inches = 101.6 x 76.2 centimeters
- X-Large – 60 x 40 inches = 152.4 x 101.6 centimeters
Panorama canvas size/dimension (landscape):
- Small – 24 x 10 inches = 60.96 x 25.4 centimeters
- Medium – 36 x 15 inches = 91.44 x 38.1 centimeters
- Large – 48 x 20 inches = 121.92 x 50.8 centimeters
- X-Large – 60 x 25 inches = 152.4 x 63.5 centimeters
The black floating frame adds 1 inch to each side of the canvas regardless of the canvas size/dimension. For example, adding a black floating frame to a Large canvas (40×30 inches) will make the overall dimension of the canvas 42×32 inches with the frame.
Black floating frame is an optional addition to your canvas during your purchasing process. Since these frames are built affixed to the canvas during the production process, we are not able to sell them separately.
In a rare case your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin, please send email us directly at [email protected] and fill out the form at the bottom of the page. Please provide our support team with some photos that clearly show the issue with the canvas, along with photos of the front and back of the canvas.
Unfortunately we don’t take any custom or commissioned jobs, but are always open to hearing your feedback and ideas.
Yes! Best Canvas Wall Art digital Gift Cards are just like cash – they have no additional processing or transaction fees, and are delivered to you by email within 24 hours of the purchase.
You can visit our Gift Card page and purchase it online: View Gift Cards . Gift Cards are redeemable on bestcanvaswallart.com only and apply to all Best Canvas Wall Art products.
Best Canvas Wall Art Gift Cards are sold in preset amounts of $100, $150, $200, $250, $500, and $1000.
Gift Cards cannot be returned, resold, transferred for value, redeemed for cash or applied to any other account. Check out our terms and conditions here
Since Best Canvas Wall Art Gift Cards are like cash, promotional discount codes do not apply when purchasing Gift Cards.
Other
We accept Visa, MasterCard, American Express, Discover, and PayPal. We also offer an install payment method with Sezzle . Split your entire order into 4 interest-free payments over 6 weeks. No fees if you pay on time with zero impact to your credit.
In order to use American Express or Discover, you must select PayPal first, and then click “Pay with Debit or Credit Card” to complete your transaction.
Media, press, and partnership inquiries:
For all media, press, and partnership inquiries please email us at: [email protected]
Customer support:
Email us: [email protected]
Monday – Friday, 10am – 5pm Eastern Time