Return Policy

Return

We are committed to our customers and want you to have a great experience with us! We stand by our product and offer a 100% customer satisfaction guarantee.

If you are unsatisfied with your purchase, you have 14 calendar days from the delivery date to initiate a return for any undamaged products. Once your return is approved, simply ship it back to us for a refund, store credit or an exchange.

Once your return is approved, we will provide you with return instructions, and you will have an additional 14 business days from the day of approval to ship it back to us for a refund, store credit or an exchange.

All international returns or exchanges (outside of Canada and US) must be returned to our US returns facility. We do not provide prepaid shipping labels or packing material to send product(s) back to us.

Items must be returned in their original condition, using original packaging they were delivered in. Items that show damage due to use will not be accepted. Items that arrive damaged due to improper packaging will not be accepted.

Initiating your return or exchange

To initiate your return please visit Support to submit your return or exchange request. Once your return is approved, we will provide you with return instructions to our US or Canadian returns facility. You will have 14 business days from the day of approval to ship back your return. Late returns will not be refunded.

All international returns or exchanges (outside of Canada and US) must be returned to our US returns facility.

We do not provide prepaid shipping labels or packing material to send product(s) back to us. We highly recommend shipping the product(s) back to us using a trackable method via FedEx, UPS, USPS, or Canada Post.

Please allow up to 48 hours from the date we receive you return for processing before your refund, store credit, or exchange is issued. Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.

Warranty

In a rare case your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin, please email us directly at  [email protected]. and fill out the form at the bottom of the page. Please provide our support team with some photos that clearly show the issue with the canvas, along with photos of the front and back of the canvas.

Cancellation policy

You may cancel your order within 24 hours of your purchase.

Cancellations after 24 hours will require you to return the undamaged merchandise to us in order to receive a full refund. We may not exchange or cancel your order after 24 hours, as it will have already gone into production.

Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.

To cancel your order, please email us directly at  [email protected].

Gift Cards

Gift Cards cannot be returned, resold, transferred for value, redeemed for cash or applied to any other account. All returns for purchases made with Best Canvas Wall Art Gift Card will result in credit to the original Gift Card used or issuance of a new Gift Card in the amount of the return.

Last updated August 28, 2020.