Because our products are made-to-order, it will only quality for return, replacement or exchange if the item is:
- Significantly different from the description or sample shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
If your purchase meets the above criteria, please contact us at: [email protected] to start the complaint process. Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Photos of the whole product front and back
- Photo of the Shipping label
Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because of the item that does not fit you.
Note: We do not accept returns or exchanges if you change your mind after receiving your order. Once an item has been received in normal condition, it cannot be returned.
Initiating your return or exchange
To initiate your return please visit Support to submit your return or exchange request. Once your return is approved, we will provide you with return instructions to our US or Canadian returns facility.
All international returns or exchanges (outside of Canada and US) must be returned to our US returns facility.
We do not provide prepaid shipping labels or packing material to send product(s) back to us. We highly recommend shipping the product(s) back to us using a trackable method via FedEx, UPS, USPS, or Canada Post.
Please allow up to 48 hours from the date we receive you return for processing before your refund, store credit, or exchange is issued. Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.
In a rare case your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin, please email us directly at [email protected]. and fill out the form at the bottom of the page. Please provide our support team with some photos that clearly show the issue with the canvas, along with photos of the front and back of the canvas.
You may cancel your order within 24 hours of your purchase.
Cancellations after 24 hours will require you to return the undamaged merchandise to us in order to receive a full refund. We may not exchange or cancel your order after 24 hours, as it will have already gone into production.
Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.
To cancel your order, please email us directly at [email protected].
Gift Cards cannot be returned, resold, transferred for value, redeemed for cash or applied to any other account. All returns for purchases made with Best Canvas Wall Art Gift Card will result in credit to the original Gift Card used or issuance of a new Gift Card in the amount of the return.
Last updated September 30, 2021.